Wholistic Hive is a marketplace for independent holistic and Wholistic sellers. Each seller may handle refunds, returns and exchanges differently whilst conforming to the legal requirements for online selling.
To see a Vendor’s Returns Policy, click on the Shipping tab on the product page.
If you experience a problem with your item, please contact the Vendor via their email address contained within their Returns Policy or login and use the Ask A Question button on the product page. The Hive Vendor will contact you within 48 hours with instructions of what to do next.
If you are browsing and have a question you can message the vendor using their profile page contact button. Click on the Shop Owner Link (Avatar Icon) to access their profile page.
All our Hive Vendors will do their very best to offer great customer service, but if you are unhappy with how a Hive Vendor has dealt with your concern, please Wholistic Hive Support directly and we’ll do our best to help you. However, please note that Wholistic Hive in no way liable to offer refunds for items sold by other sellers.